L.A. Turbine is a recognized leader in providing aftermarket services and solutions for the turboexpander market. One of the reasons for this success is due to point people like Chad Maccanelli, L.A. Turbine’s Customer Service and Experience Manager. Since 2013, Chad has provided timely and thorough responses to parties seeking turboexpander advice and problem resolution with applications and configurations, performance, operations, equipment repair, spare parts and commissioning. In addition to serving as the global liaison and primary point of contact for all customers, he is responsible for maintaining the Company’s aftermarket database used to track all service and performance activities for LAT branded and non-OEM turboexpander equipment. As of October 2018, Chad’s role officially expanded to include a focus on the overall customer experience
being provided both internally and externally.
Prior to joining L.A. Turbine, Mr. Maccanelli held the position of Manager, Service Parts & Logistics for Capstone Turbine, a gas turbine manufacturer serving the oil and gas industry. In his role, Chad implemented numerous processes to refine inventory management, expedite the parts order-to-delivery cycle, help realize significant company cost savings, and ultimately, improve the overall customer service experience.
Chad has achieved the status of a Six Sigma Black Belt and is a member of the Gas Processors Association (GPA), Rocky Mountain Chapter. He holds a B.A. in Finance from California State University, Northridge campus.